Northrich Automotive: Richardson Auto Repair Services

Nice shop but the owner needs to be more of a people person and not so ugly to customers and employees

This auto shop exceeded my expectations. I had initially went to another shop to get a tuneup and was given a quote for over $300 to change 4 spark plugs. I decided to leave and call around to some other places. I called Northrich and they said they could get me in right away. They gave me a quote of about a third of what the last shop had quoted me. The best part is the customer service was beyond 5 stars. Matthew was extremely kind, professional, and informative. He kept me updated while I was there and didn’t try to oversell. He also showed me the parts they replaced and answered all my questions. Also Rochelle came out to greet me and see if I needed anything. She was very courteous and made sure the service went smoothly while I was there. After they finished I paid less than $150, a reasonably low price for the quality of work. I was relieved when I got in my car and it drove like new. It’s been almost 2 weeks and my vehicle is still driving smooth; it isn’t loosing power anymore and is accelerating without issues. I’m grateful they did my tuneup- I ended up saving a couple hundred dollars and received wonderful service.y

I had my catalytic converter stolen out of my car about a month ago. Northrich was quick to get me in to see what the problem was when my car was making a lot of noise, and quickly let me know when they had found the problem. The staff was great from the beginning... whether it was Matthew handling the phone and keeping me in the loop since the part was backordered due to COVID supply problems, or Rochelle being kind enough to shuttle me back and forth when the initial inspection was being done prior to being issued a loaner vehicle, the team was great. Once the insurance claim was processed, they took care of the rest and made sure I didn't have to talk to the insurance company any further. Would recommend you use this place!

I brought my 2015 Ford Mustang GT here for its 30,000 mile service. I love my car dearly and it was hard to find someone I could trust with my car but they did a great job. Drove it back on the highway and it felt amazing. Highly recommend

Excelent!

Great Service!!

If you’re looking for your go-to automotive shop. This is it. They saved me over $2500 after another shop tried to tell me that my struts were shot and my bearings had enough movement to recommend replacing. Brought my truck to them same day and they confirmed my suspicions of the other shop, replaced my tires and saved me so much money. Thank you to Matt, Rochelle and the rest of the northrich Richardson team

My family has been using Northrich for years and we wouldn't go anywhere else! We trust their team completely to accurately diagnose the problem with any of our vehicles and give a fair, honest price with quality repairs. Highly recommend!

Had an issue with my wheel bearing. They had me in and out in 24 hours. Very nice group of people, price was reasonable, will definitely work with them again if I have any other problems.

Finally got my truck all paid off and of course it started making weird noises and acting old. I've had two experiences with Northrich for a laundry list of repairs and maintenance items. Both times I was very happy with their communication and quick service, how they explained my options, their frank evaluation of whether my truck was worth the repair expense, and the quality of work. Mathew, Alex, and Rochelle, *(and the technician who I never got to meet) all exceeded my expectations and treated me like a family friend. I HIGHLY recommend Northrich as a go-to spot for mechanical, cosmetic, and maintenance work. They give full and straight information, solid estimate, and can talk about your car's future when you need to know if spending money is the right thing to do. OH - They're EASY to get to right off Arapaho - and only about a mile from an Enterprise rental site that will pick you up and drop you off if you need a car while yours is in the shop!