Northrich Automotive: Richardson Auto Repair Services

A full-service auto shop GEM! Had issues with my car electrical going on the fritz while I was driving it. Scary as heck. Took it into the dealership and they quoted me $1,200 to replace an alternator (that was without the labor fees). I drive a 2015 Nissan. I was recommended to call Northrich Automotive for a second opinion. Rochelle answered the phone and her attentive and reassuring voice said I could bring my car over. She was not able to quote me anything over the phone, but she explained they would do their own diagnostics and want to see the car before handing out quotes. I drove it and left it with them. I knew they wouldn’t be able to get to it all in one afternoon. They called me later that evening and said any codes from the system (if any) had been cleared by the dealership. They noticed corrosion on my battery and charged me a battery cleaning fee. They drove my car and the electrical issues haven’t happened again. I went ahead and had them change my oil. I love small businesses. I love building a trustworthy friendship with businesses that have integrity. I will be back for ALL of my car needs in the future. I am so impressed by this family business!

Rochelle and Alex helped me out so much after my car got in an accident. They were communicative and so helpful along every step of the way! Alex went out of his way to stay open slightly later just so my car would make it to the shop! I look forward to working with them again and I wouldn’t trust my vehicle with any other shop!

I had a great experience. They communicated about my car regularly and clearly, remembered my name when I walked in, and were actually dedicated to solving the problem. Also they fixed my car. Nice work.

A very friendly, family run business. They always take great care and provide a quality, affordable service.

Northrich Automotive is hands down the best auto shop I ever have and probably ever will take any vehicle to, either for personal or commercial business. The whole team down to the last person truly cares about the vehicles they work on and for the people that walk in the door. Alex and Rochelle are also just two of the coolest people ever.

A/C fix, damaged electrical wires, fuel charcoal sensor. Love this place. Rochelle and her team are pretty awesome. Mike always comes up front to explain the details. Makes you feel a lot better when paying for something you truly dont understand. Customer service is impeccable. Rochelle always calls before they start in on something previously discussed and gives you the quote to know what your paying for with the list of items needed. Best mechanic I have actually had the pleasure of taking my care too.

The best mechanic in town. They saved me a lot of money when by finding two screws that were loose rather than changing the whole rack and pinion while other stores said I had to change everything. I’ve been doing all my repairs with them ever since. Almost two years and they did a great job with all of them. They are very friendly and will give you best service.