Good Morning Ms. Gotsdiner, Best wishes that you're doing very well today, Ma'am. I want to congratulate you for having such a conscientious and professional Service Consultant as Mr. Matthew Collins. As I was having extreme difficulties last Friday afternoon getting a taxi to your location to pick up my car, he gladly stayed late for me. That kind of helpful consideration goes a long way in fostering customers for life. Thank you for instilling such quality characteristics in your people, Ms. Gotsdiner. The professional and caring attitude displayed by Mr. Collins is certainly a very valuable asset for your company. His "going that extra mile" ensures that I'll be referring many people to your business, Ma'am. While there, I made sure to take a few business cards to spread the good word. Thank you again for having such a fine organization and quality people. Best regards, Bob Mahlstedt Personal Protection Officer